Service Design helps your organisation create solutions that work for customers and can be delivered by your teams, technology and third-party service providers. Our process helps map and understand the context for your services and aligning teams as to the possibilities.
The Service Design process also involves customers’ perspectives, from initial research sprints, right through to service concepts, and “prototypes” – quick, cheap, and incredibly effective tests that can highlight possible problems before your organisation makes significant investments.
Finally, and perhaps most importantly, Service Design empowers your teams to avail of feedback loops and to constantly improve and iterate the service they provide through customer feedback, and data gathered on service platforms.
Strong research and insight underpins every design discipline, whether it’s the form of a piece of furniture for a living room, or the function of a high-tech mobile application for a telecoms company. Services must fit into the lives of the people who use and deliver them.
Rapid design research sprints leverage ethnographic techniques to meet your customers and stakeholders where they are, hear the stories they tell about their lives, and uncover opportunities to optimise and innovate the services you provide.
You might use design research to identify issues with an existing service, to understand if there might be new opportunities, made possible by technology or customer behaviours. Alternatively, it’s a great way to understand how teams do the work they do, and what might help to make that more efficient or effective.
The design mindset incorporates curiosity, collaboration, creativity, testing, and iteration. Developing that mindset requires practice, and that practice is best gained in context, as part of daily operation.
Context Studio can work alongside your teams, supporting design practice, guiding design methods and processes, and enabling the development of strong principles – all while delivering real outcomes within your services.
Our goal is to help your organisation embrace design practice, and develop a design mindset that will serve your teams and improve the services they provide.
One of the most powerful aspects of Service Design practice is a well run workshop. Bringing together stakeholders to share their experiences, map existing services and systems, or co-create new solutions – our bespoke workshop designs are proven to deliver.
Context Studio can work with you to suggest a workshop approach, and to help you choose who to invite, how to prepare, and a design thinking process to help you achieve the outcome you need. We can also host and facilitate sessions, both online and offline, with an experienced team of facilitators.
Finally – and perhaps most importantly, workshop outcomes must be documented, in a legible and actionable format, enabling you to progress your organisations objectives.
To book an online workshop design & facilitation consultation click the button below.